Return, Exchange & Refund Policy

 

Return and Exchange Validity Period

Customers are entitled to request a return or exchange within 45 days from the physical delivery date (the date tracking shows delivered). If you decide to proceed with a commercial return, you must dispatch and hand over the merchandise to the carrier no later than 45 days after formally notifying us of your decision to return.

Applicable Return and Exchange Conditions

Items are eligible for return or exchange under the following circumstances:

  • Appearance Issues: Obvious exterior transit damages, scratches, paint chipping, dents, or surface finish flaws identified immediately upon unboxing.
  • Quality Issues: Inherent structural defects, material flaws, compromised joints, or malfunctioning mechanical parts.
  • Odor or Severe Color Discrepancy: Excessive chemical or material odors, or significant color deviations between the delivered physical item and the visual representation on our online store.
  • Incorrect Merchandise (Not as Described): Receipt of an incorrect model, size, color, or configuration differing from the confirmed order.
  • Change-of-Mind (No-Reason Returns): Items returned for personal preference, aesthetic choice, or room dimension changes. To qualify, the item must be in brand new, unused condition, completely free of signs of wear, and include all original assembly hardware, accessories, and instruction manuals.

Return Procedure

For after-sales return requests, customers may provide the order number and relevant explanations, and we will assist in processing based on order status and applicable conditions.

  • Step 1 - Submission: Contact us via email at assist@jalvierovyn.com or by phone at +1 (303) 648-4219. Provide your order number, proof of payment, specific reason for return, and clear supporting photographs or video recordings.

  • Step 2 - Authorization & Facility Details: We will process your request immediately. If it is approved, we will notify you via your provided contact information and supply the return address along with instructions for sending the item back.

  • Step 3 - Packaging & Dispatch: Repack the item securely. Every shipment package includes a pre-printed return label for your convenience. Affix this label and tender the package to the designated postal carrier.

  • Step 4 - Inspection & Settlement: Upon physical arrival at our facility, we will inspect the returned furniture to confirm it matches the reported condition. Once verified, your refund will be initiated immediately in accordance with our refund schedule.

Exchange Procedure

  • Step 1 - Submission: Contact us via email at assist@jalvierovyn.com or by phone at +1 (303) 648-4219. Submit your order number, proof of payment, exchange reason, and photo or video documentation.

  • Step 2 - Authorization: Upon approval, we will supply you with full return authorization and confirm our United States return warehouse address.

  • Step 3 - Handover: Please use the return label included in the package to securely pack the item(s) and send them back to our designated return warehouse address.

  • Step 4 - Inspection & Replacement Dispatch: Once the returned furniture is received and inspected (typically within 1 to 3 business days), we will process and dispatch your replacement item within 1 to 3 business days. The estimated transit time for replacement delivery is 7 to 15 business days.

Return Shipping Costs, Large Parcel Estimates & Deductions

  • Defects, Damage, Odor, Color Discrepancy, or Incorrect Items: We cover 100% of return shipping expenses. Customers will receive a full reimbursement of the item price plus our original least-expensive standard shipping fee.

  • Change-of-Mind Returns: When an item is returned for reasons unrelated to quality, appearance, or accuracy, the customer is responsible for the actual return shipping costs.

  • Estimated Return Shipping Costs for Large Furniture: Indoor furniture is classified as a large item. Depending on the dimensions, weight, and shipping distance, return shipping costs typically range from $50 to $150. If you choose to return an item for personal reasons (i.e., not due to a quality issue) and use the pre-printed return label included in the packaging, a flat-rate return shipping fee of $65 will be deducted from your final refund amount.

Refund Timelines and Methods

  • Refund Method: All refunds will be credited back strictly to the original payment card (Visa, MasterCard, or applicable credit/debit card) used during checkout.

  • Settlement Timeframe: Upon successful physical inspection, we initiate the refund within 1 to 5 business days. Depending on your card issuer’s processing schedules, funds will reflect in your account within 1 to 5 business days. If you do not see the credit after this period, please contact us for immediate tracking.

Product Quality Responsibility, Latent Defect Protection & Voluntary 6-Year Structural Guarantee

To offer clear and lasting peace of mind, our after-sales commitments are structured as follows:

  • Two-Year Quality Responsibility: Commencing from the verified delivery date, we assume full quality responsibility for a period of 2 years for any intrinsic manufacturing or material non-conformity. We will provide free repair or free replacement.

  • Latent (Hidden) Defects Protection: For concealed or manufacturing defects that could not reasonably be discovered during initial unboxing and assembly, the limitation period to assert a claim begins on the exact date the defect is discovered, independent of ordinary delivery conformity timeframes.

  • Voluntary Six-Year Structural Guarantee: We voluntarily extend a 6-year commercial structural guarantee commencing on the initial delivery date. This voluntary commitment specifically covers primary load-bearing frameworks, solid wood internal structures, metal frames, and fundamental structural joints of our indoor furniture. We honor all such commitments through free repair or free structural component replacement.

  • Remedy Succession: If repair or replacement is technically impossible or disproportionately burdensome, customers are entitled to an equitable price reduction or order cancellation with a full refund.

Formal Inquiries, Complaints & Processing Distinction

  • Complaint Response Window: We commit to providing a formal, substantive response to any customer inquiry, complaint, or dispute within 45 days of receiving formal notification.

  • Operational Timeline Distinction: This 45-day complaint review window is distinct from our standard resolution execution: approved refunds are processed within 1 to 5 business days post-inspection, and replacement items are dispatched within 1 to 3 business days.

Order Cancellation Prior to Shipment

Customers may cancel an order for a full refund within 48 hours of order placement, provided the merchandise has not yet been processed for dispatch by our warehouse. Once an item is dispatched, it must be handled through our standard 45-day commercial return procedure.

Packaging & Safe Return Standards

To ensure that items return safely and intact, furniture must be disassembled (if assembled by the customer) and packed securely in its original protective inner padding, edge protectors, and corrugated box. If the original outer carton is damaged, suitable heavy-duty packaging must be utilized to prevent secondary damage during return transit.

Hardware & Missing Component Fast-Track Service

If an order arrives missing assembly hardware, fasteners, or support feet, a full furniture return is unnecessary. Contact us within 48 hours of unboxing, and we will dispatch the missing hardware kit free of charge via expedited delivery within 1 to 3 business days.

Limitation of Scope

Our structural guarantees and return policies apply exclusively to indoor furniture under normal residential use. Coverage does not apply to:

  • Natural wear and tear, fabric fading, surface patina, or foam softening over time;

  • Damage caused by improper assembly, unauthorized alterations, chemical cleaning misuse, or exposure to excessive moisture;

  • Usage within non-residential, rental, or commercial high-traffic settings.

Contact Information

For all return, exchange, or after-sales inquiries, please reach out directly to us:

Address: 2575 S Syracuse Way #I202, Denver, CO 80231, United States
Phone: +1 (303) 648-4219
Email: assist@jalvierovyn.com
Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (Central European Time, CET)