Shopping Guide

 

Pre-Purchase Preparation & Selection

  • Spatial Measurements: Before selecting furniture, measure your designated indoor area carefully, including room dimensions, ceiling height, and surrounding clearances.

  • Access Paths & Entryways: Check all pathways leading to the room, including hallway widths, stairwell turns, elevator capacities, and standard doorways. Ensure the packaged dimensions can pass through safely.

  • Return Freight Cost Awareness: Indoor furniture items are categorized as large freight. If an item is returned for reasons not related to product defects, return freight charges apply. We disclose these estimated costs prior to checkout: return shipping for large items typically ranges between $50 and $150 depending on weight, dimensional bulk, and transit distance. If you elect to use our prepaid return shipping label, a fixed deduction of $65 will be withheld directly from your refund amount.

Cart, Order Review & Order Cancellation

  • Order Review: Carefully verify selected finishes, dimensions, quantities, delivery addresses, and contact numbers before finalizing your order in the cart.

  • Commercial Cancellation Window: We offer a standard commercial cancellation window of 48 hours following order placement. If you wish to cancel an order within this window, you must notify us before warehouse fulfillment commences. Once an order has entered fulfillment or dispatch, cancellation is no longer possible, and standard return procedures apply.

Payment Methods

We provide secure online checkout. We currently accept credit card payments, including:

  • Visa

  • MasterCard, etc.

All transactions are processed through encrypted, industry-standard gateways to protect your billing information.

Shipping, Freight Inspection & Delivery Acceptance

  • Curbside & Threshold Freight: Standard delivery for large indoor furniture is delivered to the ground-floor curb or exterior threshold of the shipping address.

  • Delivery Inspection: Upon delivery, examine the exterior carton thoroughly prior to signing the delivery receipt. If severe exterior packaging damage, tears, or crushes are visible, note the condition on the carrier’s freight bill before accepting the delivery.

Exchange Scenarios & Conditions (45-Day Exchange Window)

  • Eligible Scenarios: If you receive an item and wish to exchange it for an alternative model, color, or configuration, you may request an exchange within 45 calendar days from the verified delivery date.

  • Exchange Conditions:

    • Products must be unassembled, unused, free from stains, pet hair, or damage, and packed in original cartons with all protective padding, hardware packs, and documentation intact.

    • If the replacement item has a higher value, the price difference must be settled prior to reshipment. If the replacement item has a lower value, the difference will be refunded to your original payment method upon receipt and inspection of the returned piece.

    • For non-defect exchanges, the customer is responsible for standard exchange freight costs or the applicable return shipping label fee.

45-Day Commercial Return Policy

We provide a voluntary 45-day commercial return policy, separate from statutory remedies.

  • Return Conditions: The item must be unused, fully unassembled, and kept in its original packaging with all assembly hardware and manuals.

  • Cost Disclosures:

    • Voluntary Commercial Returns: The customer bears the return freight. You may arrange your own carrier, or request our prepaid return freight label, for which a fixed deduction of $65 (or actual freight between $50 and $150 for oversized sectional pieces) is deducted from the refund. No restocking fees are charged.

    • Defective or Non-Conforming Items: If a return is initiated due to transit damage, structural defect, or an error on our part, we bear all shipping costs, and a full refund is issued without deductions.

Commercial After-Sales Return & Exchange Process

For after-sales return requests, customers may provide their order number and an explanation of the circumstances, and we will assist in processing based on the order status and applicable conditions.

Once return authorization is confirmed:

  • Pack the furniture securely in its original packaging.
  • Affix the provided return shipping label securely to the outside of the carton.
  • Coordinate freight handover or drop-off as instructed.

Statutory Withdrawal & Immediate Refund Terms

Statutory Refund Window: If you exercise an applicable statutory right of withdrawal, we will process and issue a complete refund of all payments received—including the cost of our standard (lowest-cost) delivery option—within 1 to 5 business days of receiving notice of your withdrawal or receiving the returned merchandise.

Quality Protections, Hidden Defects & Structural Warranties

We clearly define the distinct layers of protection, applicable criteria, durations, and starting trigger dates:

2-Year Statutory Quality Liability

  • Scope & Duration: Applies to all furniture items for 2 years, commencing on the date of physical delivery.

  • Coverage: Guarantees that the furniture conforms to promised specifications, functional performance, and materials at the time of delivery. If a non-conformity arises during this period, you are entitled to free repair, free replacement, or subsequent price reduction/contract rescission if repair or replacement is impossible or unreasonable.

Latent (Hidden) Defect Protection

  • Scope & Duration: Covers inherent manufacturing defects that could not be discovered through ordinary inspection upon delivery.

  • Starting Point & Limitation Period: The claim period is 6 years, commencing strictly from the date the defect is discovered (or reasonably ought to have been discovered), subject to applicable limitation provisions.

  • Remedies: Provides the right to seek total contract rescission (full refund upon return) or a partial refund commensurate with the reduction in value.

Voluntary 6-Year Commercial Structural Warranty

  • Scope & Duration: We voluntarily offer a 6-year commercial structural warranty, commencing on the date of physical delivery.

  • Coverage: This is an independent protection provided directly by us, covering the integrity of primary load-bearing internal frames (solid wood frames, welded metal subframes, core mechanical recline structures). This warranty excludes cosmetic wear, fabrics, surface finishes, foam compression, abuse, or improper assembly.

Statute of Limitations

All quality-related claims must be asserted within the applicable statutory limitation period governing commercial contracts.

Complaint Handling & Resolution Timelines

  • Complaint Response Timeframe: We acknowledge and provide an initial substantive written response to formal complaints within 45 calendar days of receipt.

  • Distinction from Physical Repairs/Replacements: The 45-day complaint response deadline refers to the formal assessment and determination of your claim. Physical repair, replacement parts fulfillment, or full item reshipment timelines are scheduled separately based on inventory availability and freight transit schedules, typically completed within 14 to 30 business days following claim approval.

Furniture Assembly, Care & Proper Maintenance

  • Hardware Tightening: During assembly, assemble parts loosely on a soft, carpeted surface before tightening all bolts evenly. Periodically inspect and retighten bolts every 4 to 6 months to maintain joint stability.

  • Environmental Balance: Maintain stable indoor humidity (40%–60%) and temperature. Avoid placing wood or leather furniture directly adjacent to heat registers, radiators, or in prolonged direct sunlight.

  • Cleaning: Wipe wood and metal surfaces with a dry or slightly damp micro-fiber cloth. Do not use abrasive cleaners, harsh chemical solvents, or heavy waxes.

Sustainable Packaging Handling

All our packaging cartons and internal honeycomb paperboard are recyclable. We encourage customers to flatten and place all cardboard and protective materials into local municipal recycling streams after completing furniture assembly and verification.

Contact Us

If you have any questions, require assembly clarification, or need after-sales assistance, please contact our support team:

Address: 2575 S Syracuse Way #I202, Denver, CO 80231, United States
Phone: +1 (303) 648-4219
Email: assist@jalvierovyn.com
Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (Central European Time, CET)