Service Policy


1. Introduction and Scope

Welcome to our online store. This Service Policy constitutes a legally binding agreement between you and Jalvierovyn (hereinafter referred to as "we", "us", or "our"). This document outlines your rights, responsibilities, and the standards governing the browsing, selection, and purchasing of indoor residential furniture available through our digital shopping platform. By accessing our platform, creating an account, or placing an order, you agree to comply with this policy.

2. User Accounts and Platform Scope of Responsibility

Account Creation: You are responsible for maintaining the confidentiality of your account credentials and password. Any actions executed through your registered profile remain your direct responsibility.
Platform Responsibility: We operate solely as an online retail store without physical retail storefronts. We strive to maintain continuous platform functionality, security, and catalog precision. However, we do not warrant that site operations will be completely uninterrupted or error-free at all times. We reserve the right to suspend platform access temporarily for administrative maintenance, catalog updates, or technical integrity checks.

3. Product Presentation, Inventory, and Pricing Rights

Product Depictions: All furniture listings—including dimensional measurements, structural materials, finishes, and weight limits—are detailed with reasonable commercial accuracy. Actual finishes and wood grains may exhibit minor visual variances depending on display screen calibrations and room lighting.
Inventory Status: Product availability displayed on item pages reflects real-time operational inventories. If an item becomes unavailable following order submission, we will promptly inform you and issue an immediate cancellation with a full refund.
Pricing Rights: Prices are stated in United States Dollars (USD). We maintain the explicit right to adjust catalog pricing, correct typographical or clerical pricing errors, and update specifications at our discretion prior to order confirmation.

4. Orders and Payment

Order Placement: Placing an item into an electronic cart does not reserve inventory. An order is formally established once checkout is completed and electronic confirmation is issued.
Payment Processing: We support major electronic payment methods, including Visa and MasterCard, etc. Full payment must be authorized at the moment of checkout. Transactions are processed through encrypted payment settlement gateways.

5. Shipping Policy

Delivery Scope: Delivery services are restricted exclusively to addresses within the contiguous United States, Alaska, and Hawaii. Shipments outside the United States are not supported.
Shipping Rates:

  • Orders totaling $80.00 and above (inclusive) receive free standard delivery.

  • Orders under $80.00 incur a uniform flat shipping charge of $18.99.

Handling Time: Order fulfillment, quality inspection, and dispatch preparation take 1 to 3 business days.
Transit Time: Once dispatched, estimated transit time fluctuates between 7 and 15 business days depending on delivery location.
Logistics Carriers: Our primary ground freight and parcel logistics providers include UPS, FedEx, and DHL.
Detailed Conditions: For complete details regarding logistics transit intervals, localized coverage restrictions, and receipt inspections, please consult our Shipping Policy.

6. Order Cancellation Policy

Cancellation Eligibility:

  • You may cancel an order free of charge within 48 hours of placement, provided the package has not yet been dispatched.

  • If an order exceeds 48 hours from submission or has already been dispatched to the carrier, cancellation is no longer available. In such instances, please await package delivery and submit an aftermarket return request.

Refund Method: Approved cancellations will be refunded directly to the original payment method utilized at checkout.
Processing and Crediting Time: Once cancellation conditions are verified, funds will be returned to your original payment card (Visa, MasterCard, etc.). Depending on your issuing financial institution, funds typically reflect in your account within 1 to 5 business days. Please contact our support team if funds do not appear after this timeframe.
Cancellation Guidance: For comprehensive information regarding the cancellation procedure, please review our Cancellation Policy.

7. Returns, Exchanges, and Refunds

45-Day Commercial Exchange: Items may be submitted for exchange within 45 calendar days from physical delivery if you receive an item with structural defects or transit damage. Items must remain in unassembled condition with original packaging intact.
Separation of Policy Tiers: Our 45-day commercial return and exchange program is operated distinctly from statutory conformity protections. Processes, prerequisites, evidentiary standards, and shipping allocations between voluntary returns and statutory non-conformity claims are managed under separate administrative pathways without conflation.
Standard Return Inquiry Submission: For after-sales return requests, customers may provide the order number and relevant explanatory details, and we will assist in processing based on the order status and applicable conditions.
Withdrawal and Compliance-Related Remedies: Upon receiving notice that a customer has exercised their right of withdrawal, we will, within 1–5 days, issue a full refund for the product—including the cost of standard delivery—using the original payment method. Products are covered by a six-year statutory warranty from the date of delivery, which includes provisions for free repairs, full replacement, or other statutory remedies.
United States Orders Protection: Orders delivered within the United States are supported by warranty frameworks including implied warranties of merchantability and fitness for a particular purpose under applicable state commercial standards. All representations and commitments made by us will be strictly honored.
Complaint Response Framework: Formal written inquiries and after-sales claims receive formal evaluation within 45 calendar days of receipt. This administrative response window operates independently from the operational timelines required to complete physical repairs or replacement item dispatches.
Two-Year Statutory Quality Liability: We maintain a mandatory two-year statutory quality liability period commencing on the confirmed date of physical delivery. This guarantee operates separately from the six-year statutory claim window applicable to latent manufacturing defects.
Tiered Protection and Commencement Dates:

  • Two-Year Statutory Conformity: Runs strictly from the delivery date, covering standard product conformity and operational reliability.

  • Six-Year Commercial Extended Structural Guarantee: A voluntary protection tier commencing on the delivery date, addressing internal structural framework integrity (such as solid timber framing and load-bearing metal joins).

  • Statute of Limitations: Claims regarding latent defects must be brought within the statutory filing window specified below.

Distinction of Claims: The two-year statutory non-conformity term is distinct from the evidentiary claims limitation window and our voluntary commercial commitments.
Statutory vs. Voluntary Return Expenses:

  • Returns (defective/non-compliant products): We bear all return freight costs, and prepaid return labels are provided without deduction.

  • Voluntary Returns (Customer remorse within 45 days): The customer bears return freight. A flat deduction for return label logistics and handling of $50.00 to $150.00 per item (calculated based on piece size and weight) will be deducted from the final refund.

Hidden Defect Protection: For hidden structural or material defects not discoverable upon initial delivery inspection, the six-year claim limitation period begins strictly on the date the defect is discovered by the customer, maintained distinctly from delivery-dated conformity warranties.
Separation of Hidden Defect Claims and Commercial Structural Protection:

  • Hidden defect protections cover latent material or manufacturing faults, commencing on the date of defect discovery.

  • Commercial structural protections cover mechanical load-bearing stability under normal indoor conditions, commencing on the delivery date for a six-year duration.

Return Delivery and Refund Scope: For accepted statutory non-conformity, refunds cover the purchase price and standard initial outbound delivery fees. Oversized residential furniture requiring specialized freight pick-up will be coordinated via freight carriers.
Pre-Purchase Freight Disclosure: Return shipping for oversized furniture items (e.g., sectionals, solid wood dining tables, bedframes) is estimated between $50.00 and $150.00 per item under standard freight rates. If a prepaid return label is requested for voluntary returns, this pre-disclosed amount is deducted directly from the final return settlement.
45-Day Commercial Return Terms: Voluntary returns must be initiated within 45 calendar days of receipt. Merchandise must be clean, uninstalled, unaltered, and retained in original protective packaging. Commercial order cancellations must occur within 48 hours of purchase before dispatch.
Customer Action Steps:

  • Contact customer service at assist@jalvierovyn.com with your order details and item photographs.
  • Obtain a Return Merchandise Authorization (RMA) number and instructions. All approved return shipments must be sent directly to our designated warehouse and logistics center; packages sent to our administrative address without an RMA will not be accepted.
  • Securely pack items in original containers, ensuring hardware and foam blocks are enclosed.
  • Hand the packaged parcel to the designated logistics provider (UPS, FedEx, DHL, or designated freight carrier).

Processing Workflow: Upon parcel reception at our depot, items undergo physical condition review within 3 business days to confirm structural integrity and completeness.
Refund Channel: All settlements are executed directly through the original payment processor (Visa, MasterCard, etc.) corresponding to the initial transaction.
Settlement Timeline: Upon return authorization and item inspection confirmation, funds will be released to your card. Funds will reflect in your account within 1 to 5 business days, subject to the card issuer's operational schedules. If reimbursement does not post after this period, please contact our support staff.
Further Specifics: For additional specifics regarding returns and claims handling, please consult our Return and Refund Policy.

8. Privacy and Data Governance

We manage user data, billing records, and electronic credentials under rigorous security standards. For complete specifications regarding data collection, operational cookies, payment tokenization, and data retention standards, please visit our Privacy Policy.

9. Restrictions and Conditions of Use for Indoor Products

Indoor Usage Standards: Unless an item is explicitly designated in the product listing title as outdoor-rated, all furniture sold on our website is designed exclusively for indoor residential use. Products must be situated in enclosed, climate-controlled environments free from excessive humidity, water intrusion, and sustained direct sunlight exposure.

10. Dispute Resolution and Governing Standards

Any controversies, claims, or disputes arising from site navigation, order fulfillment, or product performance shall be settled through good-faith direct negotiation. Where amicable resolution cannot be reached, proceedings shall be brought before courts of competent jurisdiction located in the State of Colorado. Matters shall be determined according to the formal commercial codes of Colorado and United States federal standards, without regard to conflict of law doctrines.

11. Intellectual Property

All design layouts, visual product photography, dimensional illustrations, branding typography, site text, graphics, and compilation code belong solely to us. No individual or entity is authorized to reproduce, mirror, republish, scrape, or distribute our proprietary digital assets without prior express written permission.

12. Limitation of Liability

To the maximum extent permitted by governing standards, we shall not be held liable for indirect, punitive, incidental, or consequential damages resulting from platform downtime, carrier transit delays, or improper home assembly. Our total aggregate liability for any single claim arising under an order shall not exceed the total dollar amount actually paid by you for the item giving rise to the claim.

13. Modifications to Service Terms

We reserve the right to revise, update, or modify this Service Policy at any time. Any revisions shall take effect immediately upon being publicly posted on this page. By continuing to use our online store following such revisions, you acknowledge that you have read and accepted the updated terms.

14. Force Majeure

We are exempt from liability and delivery delays caused by events beyond our reasonable operational control. Such events include acts of nature, state freight restrictions, regional severe weather, industrial actions, localized supply chain bottlenecks, port terminal disruptions, and carrier utility interruptions.

15. User Obligations

Platform users agree to furnish precise, authentic, and complete information when registering accounts and executing purchases. You agree not to execute fraudulent orders, misuse payment cards, submit malicious software, disrupt website server infrastructure, or circumvent digital access controls.

16. Product Assembly and Safe Operation

Safety Anchorage: Tall storage pieces, including dressers, armoires, display cabinets, and bookcases, must be permanently anchored to wall studs utilizing the included anti-tip hardware to eliminate tipping hazards.
Assembly Protocol: Customers must adhere strictly to the supplied printed instruction guides. Structural fasteners, bolts, and cam-locks should be checked and tightened periodically. Weight limits specified for shelving, chair seats, and bed foundations must not be exceeded.

17. Electronic Communications

By engaging our platform, completing transactions, or sending electronic mail, you consent to receive electronic communications from us. You agree that all notices, digital invoices, order notifications, disclosures, and policies transmitted electronically satisfy all legal standards for written documentation.

18. Assembly and Structural Integrity Disclaimer

We provide precision-engineered furniture components along with detailed assembly manuals. We do not perform on-site installation. We are not responsible for property damage, material breakage, or personal injury caused by improper tool utilization, failure to secure wall anchors, deviations from instruction guides, or post-purchase structural alterations.

19. Severability

Should any clause, provision, or paragraph within this Service Policy be deemed invalid, unlawful, or unenforceable by an administrative body or court of competent jurisdiction, that specific provision shall be limited or severed to the minimum extent necessary. All remaining terms and provisions shall continue in full legal force and enforceability.

20. Entire Agreement

This Service Policy, in conjunction with our Shipping Policy, Cancellation Policy, Return and Refund Policy, and Privacy Policy, constitutes the entire binding understanding and operational agreement between you and us, superseding all prior oral or written communications regarding store services.

21. Contact Information

For inquiries regarding our furniture, shipping, or after-sales assistance, please reach out via the following coordinates:

Address: 2575 S Syracuse Way #I202, Denver, CO 80231, United States
Phone: +1 (303) 648-4219
Email: assist@jalvierovyn.com
Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (Central European Time, CET)