Shipping policy


Delivery Scope

Delivery services are restricted exclusively to addresses within the contiguous United States, Alaska, and Hawaii. Shipments outside the United States are not supported.

Shipping Rates

  • Orders of $80.00 and above (including exactly $80.00) qualify for free standard delivery.

  • Orders under $80.00 are subject to a flat delivery fee of $18.99.

Taxes and Fees

All applicable taxes and related fees are already included in the final product price displayed at checkout. You will not be charged any unexpected or additional fees upon or after delivery.

Order Cut-off & Processing Time

  • Order Cut-off Time: 5:00 PM, Monday through Friday. Orders placed after 5:00 PM will be processed starting the following business day.

  • Processing Time: All furniture orders require an order processing time of 1–3 business days (Monday to Friday, excluding official public holidays) before being dispatched from our fulfillment center.

Estimated Transit Time

Once processed and dispatched, the estimated shipping transit time is 7–15 business days. Please note that transit times may vary depending on the destination address, adverse weather conditions, or carrier schedules.

For your convenience and to help us resolve any potential delivery issues promptly, we recommend contacting us within 48 hours of delivery if you notice any discrepancies, missing parts, or external damage. Please note that this recommended timeframe is intended solely to facilitate quick resolution; failing to contact us within this recommended period will not affect or diminish your statutory rights under applicable standards.

Shipping Carriers

We partner with reputable domestic freight and parcel carriers, including UPS, FedEx, DHL, and specialized freight carriers, to ensure safe and dependable transport of your indoor furniture.

Order Tracking

After placing your order, you will receive an automated confirmation email containing your order number, payment receipt, and details regarding your assigned carrier. Once the package has shipped, you can monitor your shipment by visiting the "Track Order" page on our website and entering your email address or phone number alongside your order number.

Disclaimer of Liability

  • Damaged or Lost Shipments: If your furniture arrives visibly damaged or is verified as lost in transit by the carrier, we will work with you to arrange a complimentary replacement or process an appropriate refund.

  • Modifications and Cancellations: If you need to modify or cancel your order, please reach out to us as soon as possible. Modifications or cancellations can only be processed before the order has entered the fulfillment and shipping stages. Once an order has been dispatched, modifications or cancellations are no longer possible.

  • Shipping Address and Customer Responsibility: It is the customer's responsibility to provide complete, accurate, and deliverable shipping information at checkout. We are not responsible for delivery failures, delays, or additional reshipment costs caused by incorrect addresses, incomplete street details, or recipient unavailability.

Delivery and Receipt Guidelines

Because indoor furniture items can be bulky and heavy, please observe the following steps upon arrival:

  • Inspect the external packaging thoroughly for any visible punctures, dents, tears, or water damage before signing the delivery slip.

  • If severe damage to the packaging is visible, note "Damaged upon receipt" clearly on the delivery receipt before signing, or reject the delivery if appropriate.

  • Retain all original packaging materials, protective foams, and boxes until you are certain the furniture is in satisfactory condition, as original packaging is required for any return or replacement claims.

Large Item Curbside Delivery Notice

Standard delivery for oversized or heavy indoor furniture is designated as "Curbside Delivery." The carrier will unload the shipment at your driveway, curbside, or exterior entryway. The carrier is not responsible for moving items inside the residence, upstairs, unboxing, or assembling furniture. Please prepare adequate assistance if you need help bringing large items indoors.

Undeliverable and Refused Packages

If a shipment is returned to us due to an incorrect address provided by the customer, refusal of delivery without prior notification, or repeated failed delivery attempts by the carrier, the customer may be responsible for the actual return shipping costs and re-delivery charges.

Unforeseen Delays and Delivery Disruptions

While we strive to adhere strictly to the estimated 7–15 business day transit schedule, occasional delays may occur due to severe weather events, transportation disruptions, or seasonal carrier backlogs. We will make reasonable efforts to keep you informed of any unexpected delays.

Contact Us

If you have any questions or need assistance regarding this policy or your shipment, please reach out to us using the details below:

Address: 2575 S Syracuse Way #I202, Denver, CO 80231, United States
Phone: +1 (303) 648-4219
Email: assist@jalvierovyn.com
Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (Central European Time, CET)